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FAQ
Watch Finder is an official South African online retailer of all of the brands featured on our site. All Watch Finder watches are authorised and carry a full South African warranty.
Watch Finder is an official South African online retailer of the brands featured on our site. All Watch Finder watches are authorised and carry a full South African warranty.
All Watch Finder timepieces carry South African warranties. This warranty is generated by the respective supplier and will therefore differ from one brand to the next. Contact details for authorised watch repair centres are available here, and proof of purchase or the actual guarantee card is required in order for repairs to be considered to be under guarantee. A warranty is no longer valid if it is obvious that the watch has been tampered with, or repaired at a non-certified repair centre.
Watch Finder is an online retailer of watches; we do not handle repairs. In other words, we are not able to assist with assessing faults, battery replacements or spares - for that you would need to contact a local representative of the brand.
Watch Finder makes every effort to provide an accurate sense of the look and feel of each watch, but if you’re not entirely satisfied with your purchase you’re welcome to take advantage of our seven-day exchange or return policy - provided that your watch has not been worn, of course.
During the checkout process you will be prompted to select a payment method. If you select "EFT" you will be emailed our bank details. Please wait for this email as it is also our way of confirming stock availability. Just in case you would like to verify those details, it is as follows:
Account Name: Brand Commerce CC
Account Number: 421323035
Bank: Standard Bank
Branch Name: Sea Point
Branch Code: 024109
Reference: Your Order Number (refer to subject line in order email)
We accept the following online payment methods...
• EFT or cash deposit,
• Credit card (please ensure that your credit card is 3D secure enabled for a secure, successful payment),
• Mobicred. This is an online credit facility that allows one to purchase in instalments.
We pride ourselves on offering the best deals! Watchfinder offers exclusive discounts on select watch models. To take advantage of this, you can easily sign up to our newsletter to receive daily deals and discounts. You can use a discount coupon by simply entering the coupon code provided at checkout.
Find out more here.
Please note: We do not allow additional discounts on ‘daily deal’ products.
Virtual Card Services (VCS) ensures that your credit card details will remain 100 percent secure. For added security, we use 3 Domain (or 3D) to protect you and Watch Finder from all forms of credit card fraud. At the credit card checkout stage, you will be required to enter a secret pin. If you do not have a pin for online transactions, you will need to contact your bank to obtain one. Once you have entered in your pin correctly, your transaction will be processed.
Our website does not reflect the amount of stock we hold for each item. You are welcome to contact us for stock confirmation prior to placing your order; or, alternatively we will contact you if we do not have stock of your item.
Our watches are couriered directly to your door by a reliable courier company (RAM or Skynet). Please supply a physical delivery address. We do not deliver to PO Box/postal addresses because a signature is required upon delivery.
You may also be required to produce ID and/or a credit card.
You will receive an email notification once the watch has been dispatched. This will enable you to track the watch online right to your door.
Please note: Our couriers make a total of three delivery attempts. If on the third attempt they are still unsuccessful, you will be liable to cover the delivery cost. You are welcome to contact the courier directly to specify a convenient time for delivery.
Delivery is FREE for orders totalling R1000 or more. Orders under R1000 will be charged R85 delivery fee.
Deliveries are made Monday to Friday, during regular working hours. You are welcome to contact the courier directly for specific delivery details.
We only deliver to locations within South Africa.
Delivery times will vary, depending on your location and selected timepiece. Generally, you can expect to receive your purchase within three to five working days from the day of payment, excluding unforeseen warehouse or courier delays.
Festina, Guess, Tommy Hilfiger and Hugo Boss brands can take up to seven working days for delivery.
Once we’ve dispatched your order, you will receive an email containing the courier tracking number and the courier company’s contact details. All orders with a ‘Completed’ status may use the tracking tool. Simply type in your tracking number in order to locate your order. You will need to contact the courier company directly, should you need to change the delivery date, time or address once your order has been shipped.
Shop now and pay in 4 equal instalments. Interest-free. - Add the items you would like to purchase to your cart - Choose Payflex as your payment method at checkout. - Create your account (If you are a first time buyer with Payflex, you will need your ID number and your application will be assessed within minutes.) - Once your application has been approved, choose an instalment option and pay your first instalment.